Vacancy

Function

Expert Services Engineer

Department

Operations

Location

Morgan Hill, CA, USA

Level of experience

Mid Level

Contract type

Full-time

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SUMMARY OF FUNCTIONS:
The Expert Services Engineer is responsible for executing all Expert Services and Materials & Process (M&P) engineering activities across a broad range of processes. Customer support for M&P selection, guidance for design for manufacturability and part problem solving. This position works with all related functions including Customers, Sales, Manufacturing, Process Control, Procurement, Maintenance, Quality Assurance and Shipping to achieve the company’s objectives.


MAJOR DUTIES AND REQUIREMENTS:
• Under direction, plans and executes material characterization (qualification) programs and process improvement activities.
• Support the VP of Expert Service in establishing materials, processes and application knowledge of composite materials. Demonstrates technology and establishes suitable materials for application.
• Design guidance to customers as part of Applications Development (A&D)
• Provide input to material reviews and other efforts leading to material and process improvements.
• Support investigations and resolve material non-conformances and customer related issues.
• Participate in customer site technical service/sales calls and visits by customers at Toray Advanced Composites
• Support targeted projects at Toray or customer. Areas include: defining and documenting product, processing parameters, capability and applications
• Must be able to successfully manage multiple projects and effectively represent the company
• Ensure processes are properly documented in adherence with AS9100 registration and industry testing standards
• Ensure requests are completed by agreed upon due dates
• Respond to customer requirements and / or complaints in a timely fashion
• Working with supervisor, implement actions that contribute to the goal of achieving financial targets, such as, productivity, test cost management, and reduction of scrap/waste levels.


EXPERIENCE AND/OR EDUCATION REQUIREMENTS:
• 5 -10 years experience, preferably with advanced composite materials, aerospace manufacturing industry or compression molding
• BS Mechanical, Materials or Aerospace Engineering or equivalent (4 year institution)
• Advanced degree desired, but not required
• Direct and relevant experience in composite material testing
• Composite material property prediction/simulation knowledge
• CAD design familiarity
• Ability to understand quality management systems such as AS9100 & ISO9001
• Statistics & SPC are required
• Project management experience desirable


PHYSICAL REQUIREMENTS:
Must be capable of lifting up to 30 lbs.

Toray Advanced Composites employment practices offer equal employment opportunity and does not discriminate against its employees or applicants because of race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, physical or mental disability, medical condition, sexual orientation, or any other basis prohibited by law.  Equal employment opportunity will be extended to all persons in all aspects of the employer/employee relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall, and termination.  

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