Internal Account Manager


Sales and Marketing


Langley Mill, UK

Level of experience

Entry Level

Contract type


Apply here

Main Purpose of the Role

Support in all aspects of customer service and inside sales. Working with external customers and internal Toray groups and personnel to maintain and improve services and support.

Key Tasks and Responsibilities

  • Compliance with safety rules and policies
  • Proactively contact “General Account” customers to establish future demand.
  • Correspond directly with customers
  • Support external Account Managers globally
  • Respond promptly to customer inquiries
  • Assist with customer complaint resolution as and when required
  • Process orders, invoices and credits
  • Obtain, evaluate and process all relevant information to handle product and service enquiries
  • Provide pricing and delivery information
  • Perform customer verifications
  • Set up new customer accounts
  • Manage customers' accounts within the ERP system
  • Keep records of customer interactions and transactions
  • Communicate and coordinate with all departments
  • Follow up on customer inquiries
  • Contribute to the good reputation of the company at all times


  • Direct make to order manufacturing experience – Essential
  • Aerospace and Automotive experience - Desirable
  • Good communication skills - verbal and written
  • Listening Skills
  • Numeracy Skills
  • Basic Microsoft Office skills (especially Excel, Word & Outlook)
  • Good attention to detail
  • Ability to work in a detailed, organised and accurate way
  • Positive approach to customer services
  • Work with initiative
  • Enthusiastic & willingness to learn

Performance Measured By

Compliance to all key responsibilities as stated in the key task list, and as reviewed during the performance management process.

Application form

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